FREQUENTLY ASKED
QUESTIONS

Our server infrastructure generates your login codes immediately after a successful payment. Within 2 to 5 minutes, you will receive your personal M3U playlist, EPG XML TV guide, and Xtream Codes API parameters via WhatsApp and email.

By default, each basic account is configured for 1 active connection at a time. You can install the login credentials on multiple devices as long as you do not stream simultaneously. Want multiple household members watching at once? Choose our 2-screen or 3-screen Multi-Room option during checkout.

We guarantee 99.9% server stability. If within 7 calendar days of purchase you experience ongoing connection problems that our technical support desk cannot resolve within 24 hours, we will refund the full purchase amount directly via your chosen payment method.

No, absolutely not. We offer prepaid subscriptions for 3, 6, or 12 months. When your period ends, the streaming connection stops automatically. There are never any automatic charges or silent renewals.

Yes! We offer serious customers a no-obligation 24-hour trial line. Contact our WhatsApp support team to receive a temporary test code and evaluate the picture quality on your own TV before subscribing.

Yes — every channel package includes the complete Canadian sports lineup in smooth 60FPS quality. Watch live NHL hockey (Toronto Maple Leafs, Montreal Canadiens, Vancouver Canucks, Edmonton Oilers), NBA, MLB, CFL, Premier League, PSL cricket, and UFC pay-per-view events.

No — all worldwide Pay-Per-View events are included by default. This covers numbered UFC Main Cards, Championship Boxing, WWE events, AEW, and major MMA galas at no additional cost.

Over 95% of our complete VOD catalog — more than 50,000 movies and series from Netflix, HBO Max, Disney+, and cinema releases — includes selectable English subtitles and optional original audio tracks.

Yes — our interactive EPG TV guide is synced automatically every 6 hours with current programming. For major Canadian, US, UK, and international channels, a 7-day catch-up / replay feature is available.

Absolutely. You can easily hide country groups in your IPTV player (like IBO Player Pro or TiviMate). Our support team can also adjust your account on request so you only receive channels you actually watch.

Our servers use dynamic load balancing through dedicated Canadian and Tier-1 North American data centers. Even during peak moments (Stanley Cup Finals, NHL playoffs, UFC title fights), the bitrate stays stable without frame drops.

Our service is universally compatible with Smart TVs (Samsung Tizen, LG webOS, Sony Android TV, Philips), Amazon Fire TV Stick, Google Chromecast with Google TV, Apple TV 4K, Nvidia Shield, MAG boxes, Windows PC, Mac, iPhone, iPad, and Android phones.

For Android TV and Fire TV Stick, we recommend IBO Player Pro for the fastest channel zapping. For Samsung and LG Smart TVs, IBO Player Pro or IPTV Smarters Pro work best. For Apple TV users, IPTVX or GSE Smart IPTV are the top choices.

For Full HD channels we recommend at least 15 to 20 Mbps. For 4K Ultra HD and 60FPS sports streams, 25 to 30 Mbps. A wired Ethernet cable (LAN) or 5GHz Wi-Fi network always provides the most stable experience.

Buffering is caused in 99% of cases by temporary Wi-Fi interference or a full app cache. Restart your router and modem, restart your IPTV app, or switch the stream engine between HLS and TS in the player settings.

No — installation takes less than 5 minutes on average. You download a player app from your device store, enter the 3 login lines provided (server URL, username, password), and channels load automatically.

Yes! Our streams are accessible worldwide without geographic restrictions. You can use your IPTV Canada account worry-free in your vacation home in Florida, Europe, or anywhere else.

You can pay safely via Interac e-Transfer (Canada), Credit Card (Visa / Mastercard), PayPal, and cryptocurrencies (Bitcoin, USDT, Ethereum) through a heavily secured 256-bit SSL connection. All prices are in CAD ($).

No — a VPN is not required because all our streams run through secure, encrypted connections. If you prefer extra privacy, our streaming servers are 100% compatible with all major VPN providers.

We respect Canadian privacy law (PIPEDA) and international data protection standards. We never store viewing history or channel logs, never sell data to third parties, and never retain credit card or bank account numbers on our local servers.

No problem. Send a message with your order number or registration email to our WhatsApp customer service team, and our support desk will resend your login details within 5 minutes.

Yes — immediately after completing the transaction, you will receive an automated digital order confirmation and invoice in your inbox.

No — the prices shown on our pricing page are fully all-in. You pay once for your chosen period with no unexpected surcharges or connection fees.