Privacy Policy

1. Data We Collect

When you use IPTV Canada's services, we process only the minimum data necessary to deliver your IPTV subscription:

• Email address and/or WhatsApp number (used to send your login credentials and subscription status).
• Payment verification (securely and encrypted through licensed payment processors; we do not store credit card or bank details).
• IP address and device type (temporary, for server connection, load balancing, and fraud prevention).
• Selected subscription duration and number of active streams/screens.
• Customer support communication history for fast assistance.

2. How We Use Your Data

We use the information we collect exclusively for the following purposes:

• Instantly activating and configuring your M3U URL and Xtream Codes credentials.
• Securely processing transactions and billing.
• Providing technical support and setup assistance via WhatsApp and email.
• Informing you about important server maintenance or channel updates.
• Maintaining server stability and preventing unauthorized misuse.

3. Data Security

IPTV Canada employs advanced technical and organizational security measures to protect your data:

• 256-bit SSL/TLS end-to-end encryption for all web and account connections.
• Isolated servers and firewalls to prevent data leaks and DDoS attacks.
• Strict access controls: only authorized technical staff have access to support data.
• No local storage of sensitive banking or credit card details.

4. Cookies & Functional Storage

We use only functional and anonymized analytical cookies to optimize website loading speed and remember your language preference. You can disable cookies at any time through your web browser settings.

5. Your Rights Under PIPEDA, GDPR & CCPA

Depending on your jurisdiction (Canada, EU, or California), you have the following legal privacy rights:

• Right of access: You may request a copy of the data we hold about you.
• Right to rectification: The right to correct inaccurate contact details.
• Right to erasure (Right to be Forgotten): The right to request permanent deletion of all your account data.
• Right to restrict processing and data portability.
• Right to opt out of any data "sale" (we never sell data, so this right is inherently respected).

6. Third-Party Service Providers

We work with a small number of trusted third-party service providers (payment processors such as Interac, Stripe, PayPal, and communications tools such as WhatsApp Business) that strictly comply with data protection standards. These providers process data only as necessary to deliver their services and are prohibited from using your data for any other purpose.

7. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

8. Data Retention

We retain your account and contact information only for as long as your subscription remains active, plus a reasonable period thereafter for legal, tax, and accounting purposes. After that period, all personal data is securely deleted or anonymized.

9. Contact Regarding Privacy

Do you have questions about our privacy policy, or wish to submit a data removal request? Contact our Data Protection Officer directly:

For general customer support, use our 24/7 WhatsApp support team instead.